route to work queue pega

In Pega 7 we can implement in the same way. You route to a work queue if anyone in the group can complete the assignment.

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The customer waits in the queue until the routing engine finds an.

. Route assignment to work queue but direct current user to that assignment Report I have a requirement that a duplicate case check occur while user is processing the case. When a new request enters the queue the queue processor calls the routing API to determine the routing. You route to a work queue if anyone in the group can complete the assignment.

A value that applies to all the CSRs handling text-based interactions Queue. For example you route an assignment to the payroll department work queue because anyone in the group can. In Customer Service admin center select a workstream and in the Routing rules section select Create ruleset next to Route to queues and then select Create Rule in Decision.

In assignment shape choose routing as Custom and WorkList. Pega Chat allows you to define this limit at three different levels. Write your custom router activity similar to below.

ToWorkbasket Routes the assignment to a workbasket identified in a parameter. For example you route an assignment to the payroll department work group because anyone in the group can. Route the assignment to the user who entered the work object.

A value that can be configured at the queue.

Operator Work Group Work Basket Routing In Pega Learn Pega 9652532753 Youtube